Downer
One technician. One job. Three ladders. It just didn’t add up. So we invented a new solution.
Downer is recognised as a leading provider of services to customers across a variety of industries including engineering; electrical; maintenance; technology and communication services… And a whole lot more.
Their business is focused primarily in Australia and New Zealand, however they do have a presence in the Asia-Pacific region, South America and Southern Africa.
The problem
The technicians in the Foxtel Installation Division of Downer Group typically worked alone and needed a safe access solution for a single person working at heights, while installing satellite dishes.
With Downer’s current practice, a single worker required three ladders to cover a single and double story house. The products they were using were creating issues with stability and slipping, as well as manual handling through tight domestic work sites.
The assessment
Frustrated with the inefficiency and safety risk associated with their current work system, Downer approached us looking for a completely new way of carrying out their height work practices.
We decided to spend time talking to the Downer workers directly involved in the project, to best understand the opportunities and limitations associated with the project.
We co-employed an engineer to work solely on establishing the new system, while Branach conducted safety audits, site visits and keenly observed current work practices.
Using the information obtained, we began a trial period testing products unique to Branach, ensuring height safety and efficiency was a priority.
After a number of prototypes were put to the test, we narrowed in on a solution.
The Solution
We determined the best course of action was to focus on developing an innovative product, currently unavailable in the market place.
We designed and built an extension ladder that packs down to 2.4 metres, however when deployed with two modular sections, extends up to 6.7 metres.
With a focus on height safety, we included our TerrainMaster to stabilise the ladder and prevent slipping. Our design also included an optional handrail that allows the worker to safely step on and off the roof.
The Result
Due to the complexity and high-risk nature of the project, timelines were extended as completely new innovations and work systems were required. This groundbreaking system was demonstrated to all Downer State offices and Downer contractors who would be using the system day to day. The feedback from these national stakeholders was imperative to fine-tune the system. These designs take time and care. It is not something that can be rushed as people’s lives depend on it.
Branach continue to make revisions to the product, with trials continuing across Australia, while a positive and trusting partnership with Downer was formed.